Insurance Payers

Billing questions?
We're here to help

Thank you for choosing A Chance To Grow for your health care needs. We understand that health care billing can be confusing. The information in this section is designed to help you understand what we can do to assist you and what you can do to assist us.

We accept many insurance plans, but cannot guarantee their coverage of our services. You are responsible for verifying coverage and benefits of your individual policy. It is best to contact your insurance company directly by calling member services (number is usually listed on the back of your insurance card).

Appointment Checklist
The checklist below can help you prepare. Please bring the following:

Photo ID and Insurance Card
A completed Health History Form or Spanish Health History Form
A completed Consents and Releases Form
A list of all medications taken on a regular basis, including over-the-counter and herbal medicines.
Review our Client Forms and complete as instructed by your therapist.

Insurance Payers we work with:

Payment Policy
You or your insurance company will be billed for these services. You are responsible for any amount not covered by your insurance plan. Payment is due upon receipt of statement. If you are unable to pay the charges in full, contact us to discuss a payment plan.

We accept cash, check, Visa or Mastercard, HSA Card and Care Credit.
For questions or more information about billing, please contact us at (612) 789-1236 or email billing@actg.org.

Frequently
asked questions

Will you accept my insurance?

We accept many insurance plans, but cannot guarantee their coverage of our services. You are responsible for verifying coverage and benefits of their individual policy. It is best to contact your insurance company directly by calling member services (number is listed on the back of your insurance card).

do I have to show my insurance card?

By showing your insurance card at each visit, you insure that Northwest Family Clinics has the most up-to-date information for efficient and accurate billing. For example, sometimes employers change the group number but the ID number stays the same. Inaccurate or expired insurance information can cause issues when processing your insurance claims.

Why do you need a copy of my ID?

We require a copy of your photo ID to help prevent insurance fraud.

I have insurance. Why did a get a bill?

Covered services vary from plan to plan. Additionally, most plans have copays, coinsurance, or deductibles which will impact the amount you owe. We submit your bill to your insurance plan for services provided. Your insurance plan determines the amount they will cover and the amount that is your responsibility. Any portion of the charges that your insurance plan does not cover is the amount that is your responsibility.

difference between a copay and coinsurance?

A copay is a flat amount that you pay each time for certain services. For example, you may pay a $25 copay for each office visit. Coinsurance is a percent of a covered benefit. For example, a visit covered at $100 with a 20% coinsurance. You would pay $20 and your insurance would pay $80.

What is a deductible?

A deductible is the amount your insurance plan requires you to pay out-of-pocket before coverage begins. Deductible amounts vary from plan to plan.

don’t have insurance, can I still be seen?

Yes. However, if you do not have insurance you will be asked to pay at the time of service.

Can I be billed for my copays?

We are not able to bill you for your copays. The contracts we sign with insurance companies require us to collect copays at the time of service.

Who do I call for questions about my bill?

A Chance To Grow - you may reach us directly at (612) 789-1236 during business hours (Monday-Friday, 8:30 am - 5:00 pm), or email billing@actg.org.